A concierge serves as a key contact for guests throughout their stay and provides information about the hotel and the local area. It’s a very prestigious job with the concierge often being seen as the ‘fixer’. It’s as much about who you know as what you know. And you need to know a lot. What the latest shows are; where the best restaurants are in town; how to get VIP tickets to a concert…and the list goes on.

Sometimes the role of concierge will combine with porter – depending on the size and occupation levels of the hotel.

A concierge is a key representation of the hotel, and their primary role involves:
  • Welcoming guests and making them feel special by offering recommendations that will enhance their stay
  • Maintaining good relationships with key venues and suppliers in the area
  • Having a black book of contacts to hand and making arrangements for travel, theatre and restaurant bookings
  • The ability to transport guests at short notice to a venue
  • Answer queries about the hotel and surrounding area
  • Be current with all hotel services, including VIP special requests and events
Skills, Experience and Personality Needed
  • Full clean driving license, including D1 minibus license – in case of emergencies
  • Smart appearance with an approachable manner
  • High level of customer service experience and with a passion for exceeding guest expectations
  • Unsurpassed knowledge of the local area with great connections
  • Well organised, with a high attention to detail and good memory for names
  • Good written and verbal communication skills and high level of computer literacy
  • Flexibility to respond to a variety of different work situations and the ability to remain calm under pressure
  • Excellent time management. In between helping customers, you’ll need to stay on top of new openings!
Benefits and Considerations
  • This is generally full time and includes some evenings and weekends
  • Hotels mostly provide a uniform
  • It’s a great opportunity to meet interesting people and to be the first to know about new and exciting things happening in the area
  • Free familiarisation visits of new venues and attractions is common – it helps you promote something if you’ve experienced it first hand
  • The work is varied – and every day is different
  • Tips are expected in this role – and  they can be handsome