Looking after your staff so that they are safe, able and motivated to do their jobs to the best of their ability is one of the most important areas of your business. Richard Branson famously once said that “a company’s employees is its greatest asset … your people are your product …if you take care of your employees, they will take care of your clients.”

Within this section of the website, we have masterclasses, fact sheets and templates that will help you to attract the right staff for your business, help get them settled in quickly, support them in their work and own personal development, and ensure you know what records you are required to keep and processes you need to follow to ensure fair employment.

HR needn’t be a minefield. Our aim is that by following the advice and support in these pages, you will have a happy, motivated team that is providing the highest possible service to your customers.

Personnel management

Administrative functions, ensuring records and paperwork are up to date and developing natural leaders.

Training & development

How to positively impact both the employee and the business.


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Bitesize masterclasses

Access helpful bite-size sessions to watch when you’re ready.

Third party training

Whilst on the job training is very valuable, we highly recommend that you include 3rd party training providers as part of your staff training strategy.