They are usually the main contact with your customer, or at least they are integral in the service your customer receives.

Getting it wrong can cost you time, money and customers. It can upset other employees and, at the end of it all, leave you back at square one with a vacancy to fill.

To help you get it right, we’ve created a series of Masterclass Videos, Fact Sheet and Tips, all of which can be found here.

Bitesize masterclass

Quick overview

What are the options available for your business and how can these be personally beneficial? Access helpful bite-size sessions to watch when you’re ready. Find helpful advice so you can make the right decisions for your business when carrying out the recruitment process.

Recruitment Masterclasses

In this first of three masterclasses on recruitment, Liz explains the importance of preparation when recruiting and gives an overview on the whole recruitment process. By the end of this video on recruitment you will have a thorough understanding of the different stages of recruitment and the process you should be building into your business to ensure you attract and employ the ideal employee.

General Recruitment Support

Recruitment Strategy Tips

VLS Recruitment Strategy Tips.docx

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Checklist When Employing a New Member of the Team

Checklist When Employing a New Member of the Team.docx

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Employee Contract Types

Employee Contract Types.docx

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SUITABLE FOR holiday parks

Step by step guide to creating your Skills Matrix - Caravan or Holiday Park

Step by step guide to creating your Skills Matrix - Caravan or Holiday Park.docx

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Skills Matrix Holiday Park

Skills Matrix Holiday Park.xlsx

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SUITABLE FOR HOTELS

Step by step guide to creating your Skills Matrix - Hotel

Step by step guide to creating your Skills Matrix - Hotel.docx

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Skills Matrix Hotel

Skills Matrix Hotel.xlsx

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SUITABLE FOR Pubs and Bars

Step by step guide to creating your Skills Matrix - Pub or Bar

Step by step guide to creating your Skills Matrix - Pub or Bar.docx

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Skills Matrix Pubs and Bars

Skills Matrix Pub or Bar.xlsx

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SUITABLE FOR Restaurants

Step by step guide to creating your Skills Matrix - Restaurant

Step by step guide to creating your Skills Matrix - Restaurant.docx

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Skills Matrix Restaurant.xlsx

Skills Matrix Restaurant.xlsx

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