The role of facilities manager mirrors that of an operations director in many ways because it oversees the functions needed to enable the park’s staff to do their jobs safely and effectively as well as the actual service provision for customers, such as the accommodation and facilities. As such, the role is not only demanding, but the manager will need to have a very good overall knowledge of all the components that sit within their remit so that they can provide the relevant support.

Typical duties will include: -
  • Supervise the day-to-day operations of the park, which means overseeing teams who: –
    • Ensuring the health, safety and wellbeing of all staff through effective training, designing a suitable working environment and creating supportive processes and practices
    • Ensuring the health, safety and wellbeing of all guests through effective site planning, cleanliness and maintenance of grounds and accommodation units, suitability of facilities to satisfy guests enjoyment within the park
  • Financial responsibility for the park – ensuring profitability and return on investment is achieved
  • Quality control – ensuring that all work is carried out to the highest standards and, most importantly is safe
  • Planning for the park’s continued development and managing the change that this brings
Skills, Experience and Personality Needed
  • Extensive experience across a range of roles within the hospitality sector and specifically holiday parks
  • Experience of building management, maintenance management, construction and engineering in a hospitality setting 
  • Excellent people and communication skills – you’ll be liaising with a broad range of individuals and often in high pressure situations
  • The ability to lead and motivate large and disparate teams
  • Ability to work under pressure in a fast-changing environment and demonstrate confidence in decision making – this role requires many decisions to be made in pressurised situations
  • Excellent procurement, negotiation and budgeting skills
  • Some form of quality assurance training and/or risk assessment experience
  • Solid knowledge of health and safety at work legislation – usually requiring Control of Substances Hazardous to Health (COSHH), Reporting of Injuries, Diseases and Dangerous Occurrence (RIDDOR), Manual Handling Operations Regulations, Personal Protective Equipment at Work and Provision and Use of Work Equipment Regulations (PUWER) qualifications
Benefits and Considerations
    • This is most definitely a full-time role, and some weeks will require longer than a 40 hour shift
    • Depending on the size of the park, there may be a requirement for shift work (nights) in season
    • Live in accommodation is often included in the package as are other perks such as subsidised food and access to leisure facilities.
    • Wages are in line with those of Operations Directors in other industries and it’s common to receive performance related bonuses throughout the year
    • The role is wide and varied – every day will bring different challenges and opportunities
    • You’ll have the opportunity to meet lots of different people and to help shape their futures